We are looking for an experienced and motivated Customer Service Representative to join our marketing team. The customer service representative position is open for individuals who love helping others and providing information to make lives easier and better. Our ideal candidate is customer-oriented and has exceptional communication skills.
A Customer Service Representative in our team will be responsible for all the verbal and written communication with our customers. Therefore, we would love to have someone who knows how to listen and remain patient and cheerful throughout the day. If this sounds like you, don’t hesitate to apply for the position.
Duties & Responsibilities
Answer and manage all incoming calls and emails
Generate sales leads
Provide accurate and valid information for the customers
Handle questions, complaints, and returns and find appropriate solutions quickly
Keep records of customer interaction and process received files.
Follow communication procedures and policies.
Think, answer, and respond quickly to resolve customer issues and questions about products and services
Retain a polite and professional voice and manner at all times
Requirements
High school diploma or equivalent
Proven customer support experience
Ability to handle a lot of incoming calls with great accuracy
Knowledge of CRM systems and practices
Customer-oriented and passionate about helping others
Ability to respond quickly to different requests and characters
Excellent multi-tasking and organizational skills
Benefits & Perks
Health Plan
Dental Plan
Vision Service Plan
Paid Holidays
Paid Time Off (Vacation, Sick Days, Personal Days)
